Refund and Returns Policy

1. General Policy

At kaleidomart we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Return requests must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Item

To be eligible for a return, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or order confirmation.

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom-made products.
• Perishable goods, including food and cosmetics that have been opened.
• Items marked as final sale.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will provide a prepaid shipping label for most domestic returns. For international returns, you are responsible for the shipping cost unless the return is due to a defect or error on our part.

3.3. Inspection and Refund

After we receive the returned item, it will be inspected within 5 business days. If the return meets the eligibility criteria, we will process a refund to the original payment method. Refunds may take 5–10 business days to appear on your statement, depending on your bank.

4. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this when you request the return. Exchanges are subject to product availability. If the exchanged item is of higher value, you will be charged the price difference; if lower, we will issue a refund for the difference.

5. Defective or Incorrect Items

In the unlikely event that you receive a defective, damaged, or incorrect item, please contact us within 7 days of receipt. We will arrange a replacement or full refund at no additional cost to you.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Return the item in its original condition and packaging.
• Cover any return shipping costs when the return is not due to our error.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have any questions regarding this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Address not provided