Refund and Returns Policy

1. General Overview

At kaleidomart we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return or refund must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Item

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or order confirmation.

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Perishable goods, including food and cosmetics that have been opened.
• Items marked as final sale.

3. Return Process

3.1. Initiating a Return

Contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486 to obtain a Return Merchandise Authorization (RMA) number. Provide your order number, the reason for the return, and your preferred resolution (refund or exchange).

3.2. Shipping the Return

Once you receive the RMA number, pack the item securely and include the RMA slip inside the package. Ship the package to the address provided by our support team. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

3.3. Inspection and Approval

Upon receipt, we will inspect the item to confirm it meets the eligibility criteria. If approved, we will process the refund or exchange within 7 business days.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we will contact you to arrange an alternative.

4.2. Refund Amount

The refund will include the product price and any applicable taxes. Original shipping charges are non‑refundable unless the return is a result of our error.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you request the RMA. Exchanges are subject to product availability.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery. We will cover the return shipping cost and either replace the item or issue a full refund, including original shipping fees.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Retain the original packaging and any accessories until the return process is complete.
• Follow the return instructions precisely to avoid delays.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: